Cookie Policy
Last updated: September 2026
This Cookie Policy explains how Mortgage Pals Ltd (“Mortgage Pals”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website.
It explains what cookies are, why we use them, the types of cookies that may be used and how you can control your cookie preferences.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.
Cookies allow websites to recognise your device and store certain information about your preferences or previous actions.
Some cookies are necessary for a website to work correctly, while others may be used to understand how visitors interact with a website, improve performance or support marketing activities.
2. How We Use Cookies
Mortgage Pals may use cookies and similar technologies to:
- Ensure our website functions correctly
- Maintain the security and performance of the website
- Remember your preferences
- Remember your cookie consent choices
- Understand how visitors use our website
- Measure website traffic and performance
- Identify which pages and services are most useful to visitors
- Improve the design, content and usability of our website
- Support marketing and advertising activities, where applicable
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
3. Types of Cookies We May Use
Strictly Necessary Cookies
These cookies are required for the website to operate properly.
They may be used for purposes such as website security, managing sessions, remembering privacy preferences and enabling essential website functionality.
Because these cookies are necessary for the website to function, they do not generally require your consent.
Analytics and Performance Cookies
These cookies help us understand how visitors interact with our website.
They may collect information such as:
- Which pages are visited
- How visitors arrive at our website
- How long visitors spend on particular pages
- Which links or buttons are used
- General website usage and performance information
- Technical information about browsers and devices
This information can help us understand how our website is performing and identify ways to improve the experience for visitors.
Where required, analytics cookies will only be activated after you have provided your consent.
Functionality Cookies
Functionality cookies allow a website to remember choices you make and provide enhanced or more personalised features.
For example, these cookies may remember certain website preferences so that you do not need to select them again when you return.
Marketing and Advertising Cookies
Where applicable, we may use marketing cookies to understand the effectiveness of our advertising or provide advertising that is more relevant to visitors.
These cookies may be placed by us or by third-party advertising and marketing providers.
Marketing cookies will only be used where we have obtained the appropriate consent.
4. Third-Party Cookies
Some features or services used on the Mortgage Pals website may be provided by third-party organisations.
These providers may place their own cookies on your device when you interact with their services.
Third-party services could include:
- Website analytics providers
- Video or embedded content providers
- Mapping services
- Social media platforms
- Advertising and marketing platforms
- Appointment or enquiry systems
- Website security and performance services
Mortgage Pals does not directly control cookies placed by third parties.
We recommend reviewing the privacy and cookie information provided by the relevant third party if you would like further information about how they process your data.
5. Cookie Consent
When you first visit our website, you may be presented with a cookie consent banner or preference tool.
This allows you to choose whether you consent to the use of non-essential cookies.
You may be given options such as:
Accept All – allows all cookies for which your consent has been requested.
Reject Non-Essential Cookies – only cookies that are necessary for the operation of the website will be used.
Manage Preferences – allows you to select which categories of optional cookies you wish to permit.
Your choice may be stored so that we can remember your preferences when you return to our website.
You can change or withdraw your consent at any time through our cookie preference controls, where available.
6. Managing Cookies Through Your Browser
Most web browsers allow you to control cookies through their settings.
Depending on your browser, you may be able to:
- View cookies stored on your device
- Delete existing cookies
- Block all cookies
- Block third-party cookies
- Allow or block cookies from particular websites
- Automatically delete cookies when you close your browser
Please be aware that blocking strictly necessary cookies may affect the operation of the website and some features may no longer work correctly.
Instructions for managing cookies can normally be found within the privacy or security settings of your web browser.
7. How Long Do Cookies Last?
Cookies may remain on your device for different periods of time.
Session cookies are temporary and are normally deleted when you close your browser.
Persistent cookies remain on your device for a specified period or until you manually delete them.
The duration of individual cookies will depend upon their purpose and the service or technology responsible for setting them.
8. Personal Information and Cookies
Some information collected through cookies may constitute personal information under UK data protection legislation.
Where personal information is collected through cookies or similar technologies, it will be processed in accordance with our Privacy Policy and applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time.
Changes may be necessary because of updates to our website, changes to the technologies or third-party services we use, or changes to applicable legal requirements.
When we make changes, the “Last updated” date at the top of this policy will be updated.
We recommend checking this page periodically for the latest information about our use of cookies.
10. Contact Us
If you have any questions about this Cookie Policy or how cookies are used on the Mortgage Pals website, please contact us:
Mortgage Pals Ltd
60 Barkers Lane
Wythall
Birmingham
B47 6BU
Email: info@mortgagepals.co.uk
Telephone: 07772 138 023
